FAQ’s

Emu Tracks was founded on a commitment to producing the most natural range of emu oil products available, free of harsh petrochemicals, preservatives and additives.

Emu Tracks Emu Oil is the only range that is fully integrated, thereby maintaining control over the entire process, including; rendering & refining, formulation and manufacture of products.

The Managing Director of Emu Tracks is President of the national Association (EIFA) and is responsible for facilitating research on behalf of the industry.

Emu Tracks does not compromise on quality yet remains very cost competitive.

 

Emu Oil is a natural substance used in traditional medicine over thousands of years for a vast variety of ailments and conditions.

Emu Oil is hypo-allergenic, suitable for all skin types.

Provides moisture and nutrients to maintain the skin in healthier condition.

Emu Oil has superior penetrating properties in comparison to vegetable and mineral oils as its structure is most similar to human sebum, therefore, it can penetrates deep below the layers of skin.

Contains vitamins A, E and F, therefore, is a highly effective moisturiser beneficial for the maintenance of healthy skin, hair and nails. Emu Oil can promote the regeneration of skin tissue.

Emu Oil is principally made up of essential fatty acids which are not produced by the body.

An ideal moisturising eye make-up remover.

Emus are native to Australia and like all native animals, are protected by law.

Emu farmers are licensed by the Government in order to undertake farming. The emus are professionally farmed under very stringent license conditions laid out by the Government and in accordance with a Code of Practice.

Emu farming is a farming enterprise no different to farming sheep or cattle. All the birds are farm bred birds and no birds are taken from the wild, thus ensuring the preservation of the species.

The oil is derived from the fat of the animal and once harvested, is rendered and refined to make emu oil.

The birds are processed in an accredited and licensed facility and all the products from the bird are used including the meat, fat, leather and feathers, so there is no waste. They are slaughtered under humane conditions as set out by the relevant authorities and in export facilities which are supervised by Australian Government veterinary officers.

The better the animal is treated, the better the products, so it is in the farmers interest that they are very well looked after.

They are generally maintained in a free range environment in very large paddocks. They graze the natural grasses as well as fossicking for grubs and insects. In a farming environment, the emus feed is generally subsidised with grains and cereal crops.

Unlike the introduced species which have very hard hooves and break up the fragile Australian top soils, emus have very soft feet and were intended for the Australian environment, so it makes sense to farm them.

Emu farming provides an environmentally and ecologically sound farming practice for Australia.

Emu Oil is a complex oil primarily constituted of essential fatty acids and is a natural source of Omegas 3, 6, 7 and 9.  Omegas 3, 6 and 9 are not produced by the human body but are necessary for the maintenance of good health. Emu oil also contains Vitamins A, D, E, F and K2.

The short answer is, no! All Emu Oil contains health aid activity, however, this level of activity can vary between manufacturers. Emu Tracks Emu Oil is produced to maximise the level of activity within emu oil.

Emu oil has very good preservation properties. All oils will oxidise over a period of time, with some oxidising quicker than others.

Emu oil products remain in suitable condition in a normal household environment. For optimum storage, Emu oil can be stored in the fridge, but not a requirement.

Yes, this is a natural occurrence that Emu oil will thicken up in cold weather and will even turn solid. Gently warm the container to return it to its normal state.

 

Emu Oil is extremely economical due to its spreadable nature and remains effective at low use levels. For this reason, unlike other products less quantity is required.

 

Emu oil has superior penetrating properties that allows the oil to penetrate the stratum corneum barrier (outer layer of skin) therefore providing moisture to repair and hydrate the skin without leaving the surface greasy. Should it be suggested that the skin remains ‘greasy’, the likelihood is that too much has been used. Emu oil is non-comedogenic meaning it will not clog the pores so the skin is able to breathe.

Each Emu Oil Capsules contains 750mg of 100% Pure Emu Oil in a gelatine capsule (contains sulfite) with no additives or preservatives. They are easy to swallow and leave no after taste.

Follow the directions for use. Always read the label

Intake up to:
2-3 capsules, 3 times per day.

Moderate intake:
1-2 capsules, 2 – 3 times per day.

Maintenance of well-being:
2-3 capsules per day.

If symptoms persist, talk to your health professional.

All Purpose Massage Oil

A soothing relaxing, general style massage oil for use at home or in the clinic.

Stress Relief Massage Oil

Aids in the relief of stress, nervous tension and mild anxiety.  Massage into forehead, temples, neck and shoulders as required. Can also be used as an all over massage oil.

Sports Massage Oil

Ideal for use before and during physical activity.  The oil aids in the management of mild muscular cramps, assists in the maintenance of peripheral circulation, and reduces mild stiffness in the muscles.

Liniment

A 100% natural product. This formulation deeply penetrates to provide relief from mild muscular aches and pains. Unlike most other products, the Liniment does not contain any heat producing ingredients. These ingredients are designed to irritate the nerve endings on the outside of the skin focussing attention away from the actual condition, whereas, Emu Tracks Liniment focuses on managing and promote better general health wellbeing.

Emu Tracks ships products all over the world. When you log on to the Emu Tracks secure website as a customer, it will automatically calculate the shipping fees and charges depending on the quantity of product and the destination country.

Emu Tracks is unable to accept any responsibility or associated costs should any export consignment be rejected, confiscated, lost, returned or destroyed by local Customs, Agent or other authority. Any further or other associated costs would be at the expense of the customer, including preparation and supply of requested documentation. In the event that goods may be returned, Emu Tracks reserves the right not to accept, reimburse or replace the goods.

It is the customer’s full responsibility to advise Emu Tracks what and if any documentation should accompany the shipment.

The customer also needs to be aware that any further or subsequent documentation requested may not be able to be supplied once the shipment has left the warehouse.

Emu Tracks will supply the following documentation to accompany the shipment;

1. Packing Slip and / or Shipping Manifest
2. Export Permit (Specimen Exports Record)

Furthermore, Emu Tracks does not accept any responsibility for Customs clearance fees, local taxes or tariffs, local agents or delivery costs.

Emu oil is comprised of essential fatty acids. When standing for a period of time the more saturated of these fatty acids within the make-up of Emu Oil tend to flock together and settle towards the bottom forming a thicker and what sometimes appears a more granular appearance. This is extremely normal especially when the temperature of the oil reduces and in colder months.

When the oil is warmed, the thicker part ‘melts’ and again mixes readily with the more liquid part. This reintegration or reheating does not affect the efficacy or function of the oil.

The heat of the human body will also melt away the grainier or thicker component.

It is completely normal that when the temperature becomes cooler, Emu Oil starts to thicken up. In the colder months, it will go completely solid.

If you prefer completely free flowing oil, simply stand the bottle in warm water for a short time and the oil will completely integrate the ‘grainier’ parts to be a clear liquid.

Alternatively, pour a small amount in to the palm of the hand and rub until the thicker component melts. This only takes a moment.

Some people use a cotton bud direct from the bottle if the oil has thickened during cold weather and is not completely free flowing.

 

The emu is an Australian native bird and is a protected species therefore a permit may be required to keep an Emu as a pet.  There are several classes of emu permits.  As we are licensed as emu farmers and have a different class of permit that is different from someone who is looking to keep emus as pets, we are not permitted to sell or provide birds, chicks or eggs.  You will need to contact the Department for Environment & Heritage, Fauna Permit Unit.

We have confirmed that the palm oil used in Emu Tracks Moisture Bars is sourced solely from Malaysia and is grown on sustainable, managed plantations.

It is appreciated that there are two issues for consideration when it comes to palm oil and it is the case that Emu Tracks is sympathetic and has consideration to these issues.

Firstly, there is the concern for the plight of the Orangutans which are only found in the rainforests of the Indonesian provinces of Borneo and Sumatra, which is the reason we only source from Malaysia.

Secondly, there is the concern regarding the clearing of native bushland in both Indonesia and Malaysia. In the past, this has gone on unregulated with Indonesia and Malaysia producing 85% of the global supply of palm oil. While there are significant environmental issues, there needs to be some consideration given to the economic benefits with agriculture in Malaysia accounting for 1 in 7 of the labour force.

Malaysia still has a relatively high forest coverage percentage. Currently, it is estimated that 59.9% of the total area is covered by forests, of which, a sizable portion are untouched virgin forests dating back to 130 million years.

Some of the world’s biggest company consumers of palm oil have joined with the Malaysian Government in establishing a round table for sustainable palm oil plantations. There are now some 400 members working towards regulated sustainability and environmentally responsible oil production.

Finally, as the demand for feed and consumer requirements become an ever-increasing global issue, it should be recognised that palm production provides a far greater return per hectare than other crops such as soy and canola.

I appreciate that this is a sensitive issue, it is also complex, however, there is a collective movement towards responsible management of this issue.

Emu Tracks manufactures a Liquid Wash which does not contain palm oil and could be offered as an alternate product to those people that have continued reservations with palm oil. Similarly, we produce a Shampoo, Conditioner and Baby Shampoo/Wash also free from palm oil.

Emu Tracks has strong consideration for environmental issues as being the most natural range of emu oil products available, we strive to lessen the impact by working with natural ingredients over petrochemicals and synthetic materials.

 

The difference in oil is natural and can vary depending on the feed regime which may include canola and corn.

Both these can reflect in the fat and oil being more yellow in colour.

We have now updated the feed diet and the oil is consequently more yellow in colour.

The colour can also be affected by the climatic conditions and the location from its source.

The colour does not affect the quality or effect of the oil.