Our customers are our No. 1 priority.
We value your business and are confident you will be more than satisfied with the quality of your purchase from Emu Tracks Australasia Pty Ltd. If for any reason you are not completely satisfied with any purchase you make from Emu Tracks Australasia Pty Ltd we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition. Emu Tracks Australasia Pty Ltd is committed to its obligations to consumers under Consumer Law. Each request for an exchange or refund will be dealt with on its merits in accordance with Emu Track’s legal obligations.
Faulty or wrong products
If the product is faulty or is not the product you ordered please contact Emu Tracks Australasia Pty Ltd (email: firstname.lastname@example.org or telephone 1300 EMU OIL) within 14 days of receipt of your order.
Goods damaged in transit
Emu Tracks Australasia Pty Ltd takes great care in packaging your purchase. If your purchase is damaged in transit in Australia you will need to contact us within 14 days of receipt of your order.
If your purchase is damaged in transit overseas you will need to take the item (s) purchased and the packaging to your local post office and obtain a “Damage Report” (Indemnity Report). Send us a copy of the “Damage Report”, “Order Confirmation” and any digital photographs.
Method of refund
Emu Tracks Australasia Pty Ltd will refund to your credit card, or if payment was made by cheque or direct deposit we can post an Australian Dollar cheque or deposit directly into your bank account.