Due to the current pandemic, there are significant freight complications due to the drastic reduction of Domestic & International flights.
As a result, there may be delays for delivery of orders and in some instances, we may be unable to deliver to some countries.
We apologise for any inconvenience that may result from the current circumstances which are beyond our control, but we are doing everything possible to process and deliver your order as quickly as possible.
If you have any questions or concerns, please contact us at firstname.lastname@example.org
We offer FREE Shipping on orders over $75 within Australia excluding eggs, feathers & leather goods.
All orders will only be dispatched when full payment of goods is received. We dispatch orders on the same day or next business day in most cases. We do not dispatch or deliver at weekends or public holidays.
Emu Tracks use Australia Post, TNT & DHL for shipping services. Shipping charges are based on the packaging, total weight, cubic size of your order, and destination. If you are not available to accept delivery of your shipment, your order will be left in a safe place by Australia Post. TNT & DHL usually attempt delivery 3 times. If you are not home for delivery your parcel may be returned to Emu Tracks. To ensure you receive you order promptly please use a business address if you are not home during business hours.
Incorrect delivery address details may result in your purchases being delayed or not being delivered, so please ensure your delivery address details are correct, including the post/zip code. Please provide us with the mailing address your postal authority uses to deliver your mail. If you are in a multi-story building and your mail is delivered to a post box or locked bag, submit that address. The cost of having to resend your purchase due to incorrect delivery address details are your responsibility
Should your order not arrive within the delivery target please be aware that we are unable to lodge a missing parcel enquiry with Australia Post until 30 working days have elapsed from the time of despatch. If you do not receive your parcel you can notify us by email at email@example.com include a name, order number and a telephone number where we can contact you. We will advise you of our progress tracking the missing articles.
Emu Tracks is not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Replacement items will be dispatched at our discretion after we have made reasonable tracking attempts.
For deliveries within South Australia allow 3 – 5 business days. For deliveries to other parts of Australia allow 5 – 10 business days. If you are not home to take delivery, your parcel will be left in a safe place unless you request otherwise. If you know you will not be home, have your parcel sent to work.
Express Post – Australia
Express Post delivery is available as a delivery option but is more expensive. If the order and payment are received prior to 1 pm (Adelaide time) Express Post will deliver to capital cities and some country areas (click on the following Australia Post link to check whether your postcode is in the Express Post next day delivery area otherwise Australia Post will use the fastest possible transport link. The delivery times are a guide only, as we have no control over Australia Post, and as a result, we cannot guarantee to deliver by a certain date.
We use Australia Post Registered Air Mail, TNT & DHL for overseas orders. Allow 6 – 20 business days for delivery depending on the destination.
It is the responsibility of the purchaser to determine that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control.
Express Post – International
An Express Post International option is also available but is considerably more expensive for packages up to 2kg. The cost of Express Post International is a flat rate up to 2kg i.e. the cost is the same if you send a parcel weighing 500gm or 2kg.